Koya Ahmiegbe is a seasoned hospitality consultant with over 20 years of experience driving operational excellence, service transformation, and people development across Nigeria’s hospitality and service industries.
She has held senior leadership roles across leading hotels including Hotel Bon Voyage, Park Inn by Radisson Lagos Victoria Island, and The Sojourner Hotel, where she led operations, human resources, and general management functions with a strong focus on performance, structure, and service excellence.
In 2021, she played a pioneering role in establishing the International Hospitality Institute in Nigeria as Director of Administration and Training, and was recognized among the Most Powerful People in African Hospitality (2022).
Koya has also brought her expertise into the corporate sector, where she has been headhunted by CFAO Mobility to set up and lead the Customer Relations function for Toyota Nigeria, successfully driving customer experience strategy and service culture transformation.
Her expertise spans:
- Hotel Operations & Pre-opening
- Human Capital & Organizational Development
- Service Excellence & Customer Experience
- Leadership Training, Mentoring & Capacity Building
Koya holds a BSc in Computer Science and an MBA, alongside professional certifications including CIPM and SPHRi, and is affiliated with leading industry bodies such as the Institute of Hospitality-Uk,Nigeria (IoH) and the International Hospitality Institute.(IHI)
She is a Fellow of the Association of Tourism and Hospitality Consultants of Nigeria(ATHCON) and the Principal Service Officer of Zeta Hospitality Nigeria Ltd, where she partners with hospitality businesses to build sustainable systems, strengthen service culture, and drive profitability.
Koya is passionate about raising service standards across Africa and empowering women in hospitality leadership through mentorship.